In an effort to help alleviate some of the workload that Squishy is burdened with, I have compiled this list of nifty information regarding who you should mail about what. 

If you have an issue concerning; another User, Forum Moderation or a potential bug:

• Do not PM or mail a HelpDesk member on their player account. 
• Do not PM or mail an Admin directly. 
• Do not mail an individual member of the HelpDesk team.
• Do not exacerbate the situation by continuing out whatever is going on, in public. 

WHAT TO DO: 

Message HelpDesk directly!

A member of our team will either handle the situation or get in contact with the appropriate Admin. More often than not these things can be handled by a HelpDesk member. Again, if it cannot be, we will contact the appropriate Admin.

To alleviate as much time-lapse and/or confusion as possible, please include absolutely everything in regards to your situation - especially if it pertains to another user. 

If you have questions related to game-play there are a number of different methods available for you to obtain answers:

• Help Forum 
• #Main/G1 
• Your CrewLeader
• Your CrewMates  
• Self-testing 

Please do your due diligence before resorting to messaging HelpDesk for every question that you might have. 

The only time you should be mailing Squishy directly for help is if you have concerns with a billing issue.

Squishy will be starting the process of forwarding all non-bug related and non-billing issues to HelpDesk directly, however it would be splendid if users could refrain from having to take that step and follow these simple guidelines.

Thanks in advance!