First line in the the HelpDesks profile; Mail me with all of your game questions.

The last couple times I've mailed the HelpDesk I've received the response, ask your family. Why am I supposed to mail you with all of my game questions if all I do is get pointed away time after time? Am I asking the wrong questions? If so, what type of questions is the helpdesk aloud, or supposed to answer?

Thanks..

I believe they are more technical questions for helpdesk, I maybe wrong but thats what i believe.  If its actual gameplay related no reason you cant speak with one of your appointed members for answering questions and what not.  Maybe even your capo if you have one in your family.

Dear Roor,

Helpdesk is here to mostly assist players who experience difficulties within the game or have questions regarding the game that are very general.
You just asked me a very specific question regarding a topic thats not something I can help you with since the answer would be more an "advise" on how to do something making you progress within the game. As I said in my mobmail, there is probably someone within your crew assigned to assist with this specific topic.

We're here to "help" but not to give you tricks, tips or hints on how certain features work.
Also kindly note that we do encourage players to find out information on their own and not think "Ooooh I just mail helpdesk".

You obviously know your way around here.

Goodluck to you.

Sincerely,

Rianne

Ironically enough, this is the type of question that helpdesk IS there to answer ;)

If it's a question about the impact/benefit/consequences of an in game action, as Rianne has pointed out, our hands will be tied on what we would/could say. Certain things must be learned by trying them, but by asking within your family you'll normally find someone with the experience to help you out.

You hit the head on the nail, thanks for clearing that up for me.

nail on the head* rofl

When in doubt, take it to your crewleader, or another high ranking member within your family.

For tips, hints,tricks,advice and cheats -I hear Anubis is the one to ask!  =P

As a member of SL you are also welcome to come to me if you have any questions, Roor.

I am happy to help.

Roor, why would you take away from the family interaction by mailing HelpDesk rather than asking a family member first?